5 Questions with Diane Avery about the Upcoming Change to Walk-in Service

January 17, 2017

Diane Avery Featured

On June 1, 2017 we're shifting to make better use of our resources and closing cash counters in North Battleford, Regina, Saskatoon and Yorkton. We sat down with Diane Avery, Vice-President of Customer Services to learn more about this change and how it affects our customers.

  1. Why is SaskPower closing offices in North Battleford, Regina, Saskatoon and Yorkton?

    Today, most of our customers prefer to do their transactions electronically or over the phone  a big change over the last 10 years. The staff in these locations will shift to handling customer inquiries over the phone and website, keeping wait times low. We're trying to be as productive and efficient as possible in the ways that matter to most of our customers.

  2. What options do I have to pay my power bill or connect or disconnect service?

    We offer various options for service, whether you're at home or on-the-go.

    - If you prefer to go online and pay your power bill when it's due, you can pay using your online account on the SaskPower website, or online through your financial institution.
    - If you don't want to have to remember payment dates, you can sign up for pre-authorized payments.
    - If you like to pay in person, you can do this at any bank or credit union.

    You can also start, stop or transfer service by visiting expressaddress.com or calling 1-888-757-6937.

  3. Why is the Prince Albert customer service location staying open?

    Unlike the other locations, Prince Albert has seen an increase in the number of walk-in customers, and serves many of our remote communities.

  4. Will any SaskPower employees lose their job

    No. Our staff will simply be handling customer inquiries over the phone and through our website, instead of in person.

  5. Will SaskPower have a presence in these communities once the offices close?

    We remain committed to improving the power service in and around these communities and we maintain a distribution centre to handle local outages and grid maintenance in each one. We'll continue to invest in building and maintaining our power grid in these areas to meet the needs of our growing province.

 

Quotables:

"Today, most of our customers prefer to do their transactions electronically or over the phone – a big change over the last 10 years. The staff in these locations will shift to handling customer inquiries over the phone and website, keeping wait times low."

"We know that this is a big change for some customers in these communities. Our customer service representatives are here to help customers with their other options to pay"

 

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