5 Questions with Nadine Goldstone on Preparing for a Potential Postal Disruption
September 14, 2018
SaskPower is aware of a potential work stoppage at Canada Post and we’re working hard to minimize potential billing impacts for our customers. Nadine Goldstone, Acting Director of Customer Care and Billing, answers some common customer questions around what you can do if the mail stops coming.
What will happen to customer bills if there’s no mail service?
In the event that customer bills are no longer being delivered, we are encouraging customers to sign up for online accounts to ensure smooth and uninterrupted bills and payments. The majority of our customers still receive paper bills, so much as we might like to, it wouldn’t be realistic for us to hold bills for pick up or look at alternate means of delivery.
Will this mean longer wait times when I call SaskPower?
We are doing everything we can to prepare for higher volumes of customers who phone or visit us in person. Wait times are likely to be longer, but you can minimize yours by taking advantage of our least-busy times – early in the day on Tuesdays, Wednesdays, or Thursdays.
I still get a paper bill, but I already pay online through my bank. Where can I find out what I owe?
It’s easy to learn the balance on your account, and you won’t even need to wait to speak with a customer service representative. And signing up for an online account is quick and easy. All you need is your account number and the name of the first person on the bill. You can also call us at 1-888-757-6937 and select residential service, then select option 1 on the main menu and listen to the prompts.
I went paperless a long time ago. Is there anything I need to do?
Well done! If you’re already paying your bill electronically you don’t need to do anything, although you might consider spreading the word about the convenience of your online account to friends and family so they get one too.
If I can’t pay on time, will I be charged late fees?
We’re working to provide you with options to pay that mean you’ll never need to worry about late payments. Consider signing up for your account online, or paying electronically at your bank. We can even help you set up pre-authorized payments. We’re happy to walk you through the process if needed, but our goal is to help our customers pay their bills on time.
Ok, got it? Let's go.