Not sure why you received an unexpected charge? Learn more about additional charges you may be subject to below:
Requesting a Special Meter Reading
If you request a meter reading because you’re moving in or out, or you’re requesting an additional meter read that falls in between your regularly scheduled meter readings, you may need to pay a fee of $35 (plus GST).
This doesn't apply to:
- Regularly scheduled meter readings
- Meter readings that you don’t request
- New accounts in the first 6 months (as determined by SaskPower)
- Landlords who have a "Landlord Agreement" with us
- Oilfield, irrigation and industrial customers billed by MV-90 meters
Service Calls
Service calls are subject to a fee of:
- $90 (plus GST) during regular business
- $250 (plus GST) outside of regular working hours
Regular working hours are Monday to Friday, 8 am to 5 pm, excluding statutory holidays.
You’ll be charged if a serviceperson is required to come to your home because of:
- No power due to the pole breaker, main or sub breaker when we’ve asked you to check the specific breaker and you didn’t do so
- A repeat call caused by equipment problems that we've asked you to correct
- A service call outside of regular working hours, including connecting a new service after hours
- An after-hours tenancy change meter read
- A tenancy change where a Serviceperson needs to reconnect service or install a meter. Excluding Landlords party to a "Landlord Agreement"
- Removing or reinstalling a customer's meter which has been disconnected because they haven’t applied for power
- Disconnecting or reconnecting a customer’s service because of a defect notice. The Inspections Branch issues all notices.
Reconnecting Services After Disconnection Due to Non-Payment
If you require us to reconnect services that were disconnected because the bill wasn’t paid, you’ll be subject to a fee of:
- $90 (plus GST) during regular business
- $250 (plus GST) outside of regular working hours
Regular working hours are Monday to Friday, 8 am to 5 pm, excluding statutory holidays.
Requesting a Meter Dispute Test
Meter dispute tests are performed by Measurement Canada and subject to a fee of:
- $220 (plus GST) - Self-contained meter (Residential and most small farm and general service customers)
- $395 (plus GST) - Transformer-rated meter (Usually only applies to larger services).
This charge is refunded if the meter is found to be working improperly.
Payment Returned for Non-sufficient Funds (NSF)
If your payment is not received due to non-sufficient funds, you’ll be subject to a fee of $30 (plus GST).
Requesting Bills or Statements
You’re subject to a fee of $5 (plus GST) for every prepared statement requested.
There’s no charge for:
- account information required by SaskPower to participate in customer programs
- billing history provided to Social Services
Requesting Information in Different Billing Formats or Reports
You’re required to pay the actual cost (plus GST) when requesting information in different billing formats or reports.
This service includes one-time requests for specific billing records that need:
- separate programming requirements
- data manipulation
- analysis
